Personal Care Case Manager

Company: Virginia Home Care Services
Location: Vienna
Posted on: February 15, 2026

Job Description:

Job Description Job Description Benefits: 401(k) Bonus based on performance Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Personal Care Nurse Case Manager Client Relations & Retention Company: Virginia Home Care Services Location: Vienna, VA Virginia Home Care Services is seeking a compassionate and relationship-driven Personal Care Case Manager to support client satisfaction, communication, and long-term retention. This role focuses on building strong relationships with clients and families while ensuring high-quality service delivery. Position Overview The Personal Care Case Manager serves as a primary point of contact for clients and their families. This role emphasizes client engagement, service satisfaction, issue resolution, and ongoing relationship management to promote continuity of care and long-term client retention. Key Responsibilities Build and maintain strong relationships with clients and family members Serve as a trusted point of contact for client concerns, questions, and feedback Conduct regular client check-ins to assess satisfaction and care quality Address and resolve service concerns in a timely, professional, and empathetic manner Support client retention through proactive communication and follow-up Coordinate with internal teams to ensure client needs and expectations are met Document client interactions and service updates accurately Participate in care plan discussions and service reviews as needed Represent the company professionally in all client-facing interactions Qualifications Experience in home care, healthcare, client relations, or case management preferred Strong customer service and interpersonal communication skills Ability to de-escalate concerns and maintain positive client relationships Detail-oriented with strong documentation skills Bilingual (English/Spanish) preferred but not required Professional, compassionate, and client-focused mindset LPN required, RN preferred Why Join Virginia Home Care Services Client-centered, supportive work environment Opportunity to build meaningful relationships with clients and families Competitive compensation based on experience Growth opportunities within the organization Virginia Home Care Services is an equal opportunity employer . We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. All employment decisions, including recruitment, hiring, promotion, compensation, benefits, training, and termination, are made without regard to these protected characteristics. We value the unique perspectives, experiences, and contributions of all employees and strive to maintain a professional and respectful work environment. We encourage all qualified individuals to apply and join our team in providing exceptional care to our clients.

Keywords: Virginia Home Care Services, Harrisonburg , Personal Care Case Manager, Social Services , Vienna, Virginia