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Rep 2, Cust Service Center - Fredericksburg, VA

Company: Comcast Corporation
Location: Harrisonburg
Posted on: August 5, 2019

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job Summary:Responsible for assisting and consulting with customers on our productsand services by utilizing knowledge, skills, and technology to achieve aworld class sales and service experienceWorks with moderate supervision/guidance. Is accountable for individualresults and impact on team.Employees at all levels are expected to:- Understand our Operating Principles; make them the guidelines for howyou do your job- Own the customer experience-think and act in ways that put ourcustomers first, give them seamless digital options at every touchpoint,and make them promoters of our products and services- Know your stuff-be enthusiastic learners, users and advocates of ourgame-changing technology, products and services, especially our digitaltools and experiences- Win as a team-make big things happen by working together and beingopen to new ideas- Be an active part of the Net Promoter System-a way of working thatbrings more employee and customer feedback into the company-by joininghuddles, making call backs and helping us elevate opportunities to dobetter for our customers- Drive results and growth- Respect and promote inclusion and diversity- Do what's right for each other, our customers, investors and ourcommunitiesCore Responsibilities:- Passionately represents products and services by sharing anddemonstrating product and sales know-how with customers. Providesproduct demonstrations to educate customers on full product capabilitiesto maximize their experience.- Takes a customer-first approach with all customer interactions.Listens and evaluates customer needs and provides appropriate solutions.- Achieves sales and customer experience goals and objectives.- Provides comprehensive customer onboarding activities and ensurescustomers fully understand how to use and manage all companyproducts/services, and gains their consent.- Performs operational and administrative tasks.- Partners with customer care to resolve customer issues, asappropriate.- Consistently demonstrates sales excellence and professionalism withintegrity, and a warm and friendly demeanor to customers and teammates.- Complies with all company and retail operational policies andprocedures.- Completes training requirements and actively engage in team huddlesand learning.- Knows and understands sales compensation plan and its key elements.- Must be able to work a flexible schedule that includes evenings,weekends, holidays, variable schedule(s), and overtime as needed. May beasked to work in alternate stores outside of home base store. Regular,consistent and punctual attendance.- Must be able to carry and lift up to 25 pound boxes, stand and moveabout the store constantly.- Other duties and responsibilities as assigned.Job Specification:- High School Degree or Equivalent--- Generally requires 1-3 years related experienceComcast is an EOE/Veterans/Disabled/LGBT employer

Keywords: Comcast Corporation, Harrisonburg , Rep 2, Cust Service Center - Fredericksburg, VA, Sales , Harrisonburg, Virginia

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