CUSTOMER SERVICE REPRESENTATIVE
Company: Pilgrim's
Location: Broadway
Posted on: April 18, 2024
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Job Description:
Processes daily all orders received for accounts that are
assigned to this position. Coordinates the processing of the
customer order with Production Planning, Inventory Control,
Warehousing personnel, Transportation, QA, R&D, Sales, and the
customer, as necessary.ESSENTIAL DUTIES &
RESPONSIBILITIES:Processes daily all orders received for accounts
that are assigned to this position.Maintains a current and accurate
procedures manual, which details the processing requirements for
each assigned account. Maintains knowledge of each customer's
profile (the products they order, frequency of orders, weights,
pricing, FOB or delivered, etc.) and communicates with Sales to
improve Salespersons' awareness of the status of their
customers.Evaluates inventory, production and transportation issues
in order to coordinate customers' orders.Confirms pricing and
acknowledges order entry within 24 hours of receipt of order.
Ensures proper invoicing of accounts by verifying and confirming
customer pricing and contract prices.Coordinates between credit,
accounting and customer on any discrepancies on invoicing, material
and freight.Reports customer feedback and all customer complaints,
including any sign of customer dissatisfaction, to appropriate
management and/or consumer relations.Coordinates product and order
status between the warehouse, transportation, inventory control,
sales and marketing, accounting and the customer.Maintains ability
to promote partnerships with both internal and external
customers.Promotes a positive and professional representation of
the company to each customer.Maintains ability to perform
efficiently and follow through on all details, in a fast-paced,
customer focused environment.May be required to travel.May require
availability outside of normal business hours.KNOWLEDGE &
SKILLS:EDUCATION: Typically requires an Associate's Degree in a
related field; however, additional related work experience will be
considered in lieu of the education requirement. SKILLS /
EXPERIENCE:1-3 years experience in a customer service related
position requiredA strong belief in Customer Service is
requiredOutstanding customer service skills requiredProfessional
telephone skills requiredAbility to work in a fast paced
environmentStrong written and verbal communication skillsEfficient
and detail orientedAble to maintain a positive attitude while
dealing with multiple tasksGeneral working knowledge of SAP,
Microsoft Excel, and Microsoft OutlookEOE/Vet/Disabled
Keywords: Pilgrim's, Harrisonburg , CUSTOMER SERVICE REPRESENTATIVE, Sales , Broadway, Virginia
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