Guest Services Agent

Company: DoubleTree by Hilton Harrisonburg
Location: Harrisonburg
Posted on: March 16, 2023

Job Description:

Do you have a passion for service and love to put a smile on peoples faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! Youll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Responsibilities: Connect with the housekeeping department to ensure guest accommodations are ready Answer incoming calls and questions about guests needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Bookkeeping: keep accurate records of all hotel guest account information Mitigate customer complaints as needed Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information Qualifications: Excellent time management skills, organizational skills, customer service skills, and interpersonal skills Has experience answering telephone calls and troubleshooting stressful situations Exhibits working knowledge of Microsoft Office and reservation management systems High school diploma, GED, or equivalent 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred About Company: The Doubletree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.

Keywords: DoubleTree by Hilton Harrisonburg, Harrisonburg , Guest Services Agent, Sales , Harrisonburg, Virginia