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Customer Service Representative

Company: Department Of Agriculture
Location: Harrisonburg
Posted on: September 2, 2020

Job Description:

* DutiesHelpDutiesSummaryTHIS IS AN OPEN CONTINUOUS ANNOUNCEMENT. This type of announcement provides the Forest Service with a readily available source of applicants when vacancies occur. Eligibility and qualifications will be verified when there is a vacancy for the location and grade for which you applied. Information on specific locations where jobs are being filled and the dates when applications are due for these locations can be found at https://fsoutreach.gdcii.com/Outreach.Learn more about this agencyResponsibilities* The responsibilities listed below are at the full performance level.* Greet visitors, answer questions, help them location items, and provide advice or recommendations.* Create and/or process passes for employees and visitors.* Collect money, balance the cash drawer, and generate reports for credit card and debit sales.* Perform activities such as exchanging merchandise or refunding money.* Use database or spreadsheet software to enter, sort, and retrieve data for standard reports.* Prepare customer records and paperwork e.g., invoices, contracts, bills, receipts or similar documents.* Prepare bills for collection.* Perform timekeeping for employees, or departments.* Work on standard and non-standard assignments resolving problems as they arise.Travel RequiredOccasional travel - You may be expected to travel for this position.Supervisory statusNoPromotion Potential5* Job family (Series)0303 Miscellaneous Clerk And Assistant* RequirementsHelpRequirementsConditions of Employment* You must be a US Citizen or US National.* Males born after 12/31/1959 must be Selective Service registered or exempt.* Subject to satisfactory adjudication of background investigation and/or fingerprint check.* Successful completion of one year probationary period, unless previously served.* Subject to one year supervisory/managerial probationary period unless prior service is creditable. New USDA supervisors must successfully complete all components of the required training program before the end of their probationary period.* Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.* Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.QualificationsIn order to qualify, you must meet the eligibility and qualifications requirements as defined below by the date the certificate of eligible candidates is issued. For more information on the qualifications for this position, visit the Office of Personnel Management's General Schedule Qualification Standards.Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.Specialized Experience Requirement:For the GS-4 level: Applicants must have one year of progressively responsible clerical, office, or other work which provided the knowledge and skills needed to perform the duties of the position being filled; OR an associate's degree or two years of successfully completed education above high school; OR acombination of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Examples of qualifying experience are: Clerical, office, or other customer service work such as greeting visitors and responding to phone or written inquiries, using word processing software or other automated software to produce routine documents; or collecting funds from sales.For the GS-5 level: Applicants must have one year of specialized experience equivalent to at least GS-4 grade level; OR a bachelor's degree or 4 years of successfully completed education above high school; OR a combination of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. Examples of specialized experience are: Communicating with people, representing the organization to customers and other external sources in person, by phone, or in writing. Comparing disputed merchandise with original requisitions and information from invoices. Resolving customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Reconciling records of sales or other financial transactions. Using computers and computers systems (including hardware or software) to extract information or create standard reports.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.TIME IN GRADE REQUIREMENT: If you are a current federal employee in the General Schedule (GS) pay plan and applying for a promotion opportunity, you must meet time-in-grade (TIG) requirements of 52 weeks of service at the next lower grade level in the normal line of progression for the position being filled. This requirement must be met by the closing date of this announcement.Education

Keywords: Department Of Agriculture, Harrisonburg , Customer Service Representative, Sales , Harrisonburg, Virginia

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