Aire Serv HVAC / Service Manager

Company: Bramble Enterprises, LLC
Location: Harrisonburg
Posted on: January 20, 2023

Job Description:

The HVAC Service Manager leads staff members in installing, repairing, and maintaining the HVAC systems in residential and commercial buildings. This manager routinely works directly with service and install technicians, dispatch personnel, and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting himself as a senior company representative, the HVAC Service Manager often communicates directly with customers, vendors, and suppliers to ensure accurate communication of job or project status and requirements. PRINCIPLE RESPONSIBILITIES/DUTIESThe HVAC Service Manager directs the daily operations of the HVAC Service Department by successfully performing the following tasks, duties, and responsibilities:Schedules, directs, and provides technical support for technicians to meet service demands and customers' expectationsRecruits, interviews, hires, and trains technicians as required to meet workload demands, and company or customer expectations and requirementsSupervises and directs the technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfactionReviews technicians' work to ensure quality meets established standards, techniques, and safety requirements; makes recommendations as requirements to improve quality and productivityResponsible for technicians' performance appraisals, and reviews and for setting improvement goals per company requirementsEstablishes and maintains a regular training program to ensure that technicians are properly trained on the latest service techniques and safety procedures for equipment and general working conditionsConducts group and one-on-one meetings with technicians as required for training, evaluation, and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetingsCommunicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency, and training requirementsCommunicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours, and parts or material usedMaintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the HVAC Service DepartmentDevelops and monitors budgets, goals, and objectives to insure departmental profitabilityReviews work orders, invoices, and time reports for accuracy, and to ensure timely cash flow and maintain minimal account receivablesSpecifies and makes sure that required parts are ordered in a timely fashion to ensure work deadlines are metEnsures that all company/department policies are being followed by all techniciansOversees assigned service vehicles, and monitors vehicles to ensure they are being maintained and operated as required and used according to company policyMonitors service vehicles to ensure they are in an acceptable condition to allow technicians to efficiently work out of the vehicle, and that an adequate inventory of parts and material are maintainedKeeps current with the latest training on current products, coordinates technician training, and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, troubleshooting, and repair of supported equipmentGenerate sales leads; promotes and develop maintenance/service agreements; estimate and generates bids for contract projects/workManages larger installation, start-up, and commissioning projects; coordinates and directs a team of technicians and/or installing contractors; performs prestart-up inspections and completes turnover of equipment to ownerWork with other departmental managers to meet company and departmental goals and objectivesOther tasks and responsibilities as required to maintain efficient department operations MINIMUM JOB REQUIREMENTSThe HVAC Service Manager should possess the following skills, characteristics, and abilities:Excellent customer service and sales skillsFive years of HVAC Management related experience; or an equivalent combination of education and experienceSome post-high school education from college, trade school, or militaryExhibit an in-depth knowledge and understanding of the HVAC tradeHas the ability to read, interpret, utilize and train on manuals, schematics, and control circuits related to HVAC systemsTechnical aptitude with knowledge of local codes and an ability to use resources at hand to find solutionsExcellent leadership skills to enhance team productivity and standards of work producedExcellent verbal and written communication skills; and strong conflict management skillsDetail oriented and highly organized with the ability to handle multiple tasks and assignmentsGood computer skills: knowledge of and proficiency in common office applications such as Service Titan (Customer Relations Management software) MS Word, Excel, Outlook, and general software navigationPossess a strong personal desire for improvement; and the desire to motivate technicians to be better tomorrow than they are todayHave a clean, neat, and professional appearance; a top performer who can instill pride in workmanship in himself and in othersValid driver's license with a clean driving record and backgroundAbility and willingness to work a non-standard schedule: nights, weekends, and holidays as/if requiredBenefits:Health Insurance - The company pays 100% of employee. Eye and Dental Insurance - The company pays 100% of employee AFLAC Supplemental insurance at employee expense / not required401K / Company Match 3%Paid Holidays 5 per yearUp to 4 weeks PTO based on tenure (must complete 90 days of continued employment to qualify for biweekly accrual)Short Term and Long-Term Disability Paid for by the company. 50K Life Insurance Policy Company provide and paid for. We are actively interviewing for this position - Apply today and our hiring manager will follow up! PI199459312

Keywords: Bramble Enterprises, LLC, Harrisonburg , Aire Serv HVAC / Service Manager, Professions , Harrisonburg, Virginia