CSR / Dispatcher
Company: LCI Services Inc
Posted on: August 5, 2022
We are expanding and looking to add another member to the Team!
This top-performing individual will be based out of our
Harrisonburg location, handling all aspects of lead qualification,
confirming appointments, and closing out jobs as appropriate.This
position will also require handling incoming and outgoing calls for
sales and service. As a CSR you are a key member of the team and
represent Aire Serv on support calls. You are responsible for
handling service requests and customer complaints. Exemplifying our
code of values by showing respect and courtesy to all customers and
employees.You are self-motivated, energetic, and enjoy helping
people. You are driven to provide the highest level of customer
service and satisfaction and can effectively manage various
situations on a day-to-day basis.Specific Responsibilities:
- Receive incoming calls professionally and courteously.
- Scheduling appointments.
- Assigning daily work/calls to other team members.
- Perform marketing and sales functions to sell additional work
and earn business.
- Complete work orders, return customer calls and respond to
- Maintain office services by organizing office operations and
procedures, and preparing and reviewing purchase orders.
- Perform other duties as needed which may include cross-training
in related positions.Job Requirements:
- Minimum TWO YEARS admin experience in HVAC and/or
- Must be able to work in an on-call rotation for weeknights and
weekends during peak time.
- Must be able to work in a fast pace and ever-changing
- Knowledge of Service Titan is a plus.
- Strong written and verbal communication skills.
- Detail-oriented with strong data entry skills.
- Positive Attitude.
- Team player who can work independently.
- Strong computer knowledge, including Microsoft Office.
- Typing skills a plus.Benefits:
- Health Insurance Company pays 100% of employees after 30
- Eye and Dental Insurance Paid for by the company.
- AFLAC Supplemental insurance at employee expense / not
- 401K / Company Match 3%.
- Paid Holidays 5 per year after 90 days.
- Up to 4 Weeks Paid Vacation, after 90 days and based on tenure
and an accrual rate per pay period.
- Short-Term and Long-Term Disability Paid for by the
- 50K Life Insurance Policy Company provide and paid for.We are
actively interviewing for this position - Apply today and our
hiring manager will follow up!
Keywords: LCI Services Inc, Harrisonburg , CSR / Dispatcher, Professions , Harrisonburg, Virginia
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