HarrisonburgRecruiter Since 2001
the smart solution for Harrisonburg jobs

Customer Solutions Tech Support

Company: Mommy Jobs Online
Location: Harrisonburg
Posted on: July 4, 2019

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLbrittany on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Harrisonburg , Customer Solutions Tech Support, Other , Harrisonburg, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Group Travel Advisor
Description: Job Description Fellowship Travel International FTI has an opening for a full-time Group Travel Agent to join our Sales team. The ideal candidate will be excited about the opportunity to travel, meet (more...)
Company: Fellowship Travel
Location: Richmond
Posted on: 07/17/2019

Reading Specialist
Description: G. W. Carver Elementary School is looking for
Company: G. W. Carver Elementary in Richmond Virginia
Location: Richmond
Posted on: 07/17/2019

Physician: Geriatric Physician Job in Richmond, Virginia
Description: A primary care physician interested in treating geriatric patients is sought in Virginia. The facility is hiring an additional physician to support the developing community need. You will see 20 outpatients (more...)
Company: CompHealth
Location: Richmond
Posted on: 07/17/2019


Handyman (Richmond 914)
Description: Are you looking for an exciting career Well, look no further We are currently hiring for a Junior Maintenance Technician Willing to trainIf you feel this job is a great fit with your skillset and experience, (more...)
Company: Haynes Furniture Company
Location: Richmond
Posted on: 07/17/2019

UI/UX Designer
Description: COLAB is a team of talented and motivated individuals with the core purpose of helping clients achieve more through technology. Our team members come from interdisciplinary backgrounds with diverse opinions (more...)
Company: COLAB
Location: Richmond
Posted on: 07/17/2019

BRANSCOME INC Roller Operator - Richmond
Description: Branscome is one of the largest heavy highway and general contracting companies in the Mid-Atlantic region. Keeping our team healthy and safe is the most important aspect of our company. Branscome strives (more...)
Company: Colas
Location: Richmond
Posted on: 07/17/2019

Associate Underwriter
Description: Kinsale is an Excess Surplus lines insurer specializing in hard-to-place, small to medium sized commercial accounts. Kinsale is eligible in all states and writes a variety of Property, Casualty and (more...)
Company: Kinsale Insurance Company
Location: Richmond
Posted on: 07/17/2019

Heavy Equipment Operator - Richmond
Description: Branscome is one of the largest heavy highway and general contracting companies in the Mid-Atlantic region. Keeping our team healthy and safe is the most important aspect of our company. Branscome strives (more...)
Company: Colas
Location: Richmond
Posted on: 07/17/2019

Family Centered Treatment Training Specialist - Richmond, VA
Description: Location Richmond, VA 23230 US Primary Career Area Allied Health Category Behavioral Health - Counselor Job Description First Home Care is looking for a Family Centered Treatment FCT Training Specialist (more...)
Company: Allied Health
Location: Richmond
Posted on: 07/17/2019

College Graduates - Member Experience Specialist
Description: PLEASE NOTE THAT WHILE THIS IS A REMOTE POSITION, YOU MUST BE BASED IN EITHER ALASKA, CALIFORNIA, OREGON, ILLINOIS, OR NORTH CAROLINA DESCRIPTION OF ROLEYou are the face of Wild Alaskan when it comes (more...)
Company: Wild Alaskan Company
Location: Richmond
Posted on: 07/17/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Harrisonburg RSS job feeds