Universal Banker
Company: Disability Solutions
Location: Richmond
Posted on: April 25, 2024
Job Description:
Value PropositionOur values define us and our inspires us to Our
employees are the heart and soul of our company, and every success
we experience begins with them. Together we are committed to making
a positive impact in our We champion a culture of and We promote a
digitally enabled work environment to continuously enhance the
experience of our OverviewThis is a full-time career opportunity
(approximately 40 hours per week ) based out of our Scott's
Addition (W Broad St) financial center in Richmond, VA. Must be
available to be scheduled around (no Sundays).The Universal Banker
is responsible for providing an exceptional Financial Center
customer experience by handling every customer need from service to
sales with passion and enthusiasm. Provide customers with a one
stop experience to fulfill all of their financial needs from
account opening and maintenance to processing transactions. Focus
on customer-centric conversations to deepen relationships and
become a trusted advisor. Actively promote a variety of banking
solutions to enhance a customer's service experience and achieve
their financial goals. Time spent in various aspects of this
universal role will vary depending upon Financial Center traffic
and customer needs.Responsibilities
- Drive proactive sales conversations through internal and
outbound interactions including outbound calling, inbound contact
center calls, appointment setting, and effective lobby
engagement.
- Utilize the CRM (Customer Relationship Management) system and
other resources to foster relationship building conversations with
customers and ensure a consistent approach to new customer
onboarding and expanding existing relationships.
- Proficient in identifying consumer and small business lending
opportunities and partnering with centralized lending group to
ensure successful customer outcomes.
- Manage risk by maintaining compliance with applicable
regulations and Fulton policies and procedures, while demonstrating
sound judgment within established limits.
- Provide ongoing support to customers regarding products and
services. Perform customer maintenance requests, process teller
transactions accurately, assist with operational activities and
responsibilities, and maintain flexibility between performing sales
and teller transactions.
- Leverage practical knowledge and understanding of digital
solutions and technology to support customers and solve
problems.QualificationsEducationHigh School Diploma or equivalent.
(Required)Experience2 or more years customer service or sales
experience. (Required)This role may perform other job duties as
assigned by the manager. Each employee of the Organization,
regardless of position, is accountable for reading, understanding
and acting on the contents of all Company-assigned and/or job
related Compliance Programs, regulations and policies and
procedures, as well as ensure that all Compliance Training
assignments are completed by established due dates. This includes
but is not limited to, understanding and identifying compliance
risks impacting their department(s), ensuring compliance with
applicable laws or regulations, and escalating compliance risks to
the appropriate level of management.Pay TransparencyTo provide
greater transparency to candidates, we share base salary ranges on
all job postings regardless of state. We set standard salary ranges
for our roles based on the position, function, and
responsibilities, as benchmarked against similarly sized companies
in our industry. Specific compensation offered will be determined
based on a combination of factors including the candidate's
knowledge, skills, depth of work experience, and relevant
licenses/credentials. The salary range may vary based on geographic
location.The hourly rate for this position is $18.25 -
$27.16.BenefitsAdditionally, as part of our Total Rewards program,
Fulton Bank offers a comprehensive benefits package to those who
qualify. This includes medical plans with prescription drug
coverage; flexible spending account or health savings account
depending on the medical plan chosen; dental and vision insurance;
life insurance; 401(k) program with employer match and Employee
Stock Purchase Plan; paid time off programs including holiday pay
and paid volunteer time; disability insurance coverage and
maternity and parental leave; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about your potential eligibility for these programs,
please visit .NMLSThis position may require incumbent to be
registered in the Nationwide Mortgage Licensing System and
Registry. Incumbents who are required to register will be notified
in writing.EEO StatementFulton Bank ("Fulton") is an equal
opportunity employer and is committed to providing equal employment
opportunity for all qualified persons. Fulton will recruit, hire,
train and promote persons in all job titles, and ensure that all
other personnel actions are administered, without regard to race,
color, religion, creed, sexual orientation, national origin,
citizenship, gender, gender identity, age, genetic information,
marital status, disability, covered veteran status, or any other
legally protected status. Sponsorship StatementAs a condition of
employment, individuals must be authorized to work in the United
States without sponsorship for a work visa by Fulton Bank currently
or in the future.
Keywords: Disability Solutions, Harrisonburg , Universal Banker, Other , Richmond, Virginia
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