Personal Lines Casualty Adjuster

Company: Rockingham Insurance Company
Location: Harrisonburg
Posted on: May 27, 2023

Job Description:

POSITION MISSION: Effectively and efficiently investigate, evaluate, negotiate, and settle Personal Lines auto physical damage and liability claims.POSITION ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Affirms or denies coverage of the claim based on the facts and the policy terms and conditionsDetermines liability based on claim investigation and jurisdictionAdequate reporting and documentation of all reserve and claim information on a timely basis to allow for proper tracking, statistical analysis and reviewInvestigates and evaluates bodily injury claimsPursues subrogation and/or arbitration when applicable Utilizes knowledge of auto physical damage and bodily injury claims in evaluating and settling claimsNegotiates with claimants, carriers, and attorneys to reach fair and equitable settlementsComply with all regulatory and reporting requirements including fair claims practices act and relevant lawsProvide superior customer service to policyholders, agents, and co-workersOTHER DUTIES:Identify and respond to all emerging issues impacting company in the area of claim adjustment and loss controlPerforms other duties or special projects as required or as assigned by a supervisorKNOWLEDGE, SKILLS, AND ABILITIES:The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily.Displays a clear understanding of who their customer is (internal and external)Comprehensive knowledge of insurance theory and practicesUses professional language, tone and style in all oral and written communicationsUnderstands the company's products, services, department function and overall organizationWell organized and uses time effectivelyAble to effectively balance competing prioritiesDemonstrates initiative and innovation in daily performance of responsibilitiesManages own time and schedule to meet objectivesQUALIFICATIONS:Bachelor's Degree preferredMinimum 2 years of experience handling auto liability claims requiredExhibits strong oral and written communication skillsWorking knowledge and effective utilization of automated technologyAIC designation preferredDEPARTMENTAL EXPECTATIONSAs a representative of the company, maintain a consistently high level of customer servicePrompt, reliable, and friendly serviceEffectively utilizes and maximizes the use of available technology to optimum productivityExhibits a sound understanding of department goals and objectivesDemonstrates initiative and innovation in daily performance of responsibilities. Shows personal integrity, inspires trust, and sets a positive example through a strong work ethic, commitment, and enthusiasmAbility to work independently yet be a complete team playerSupport the corporate culture and create a positive work environmentCOMPETENCIES:Critical thinkingCustomer service centricAttention to detailResponsible and proactive decision makingTime managementRelationship skillsAnalytical thinking skills PHYSICAL DEMANDS:Please note, this position description is not designed to cover a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Position operates in a professional office or remote office environment and routinely uses standard office equipment.Position requires attending both internal and external meetings, attending conferences and other training events.Flexibility in daily work times and telecommuting is allowed; average 40-hour week.Position can be fully remote.

Keywords: Rockingham Insurance Company, Harrisonburg , Personal Lines Casualty Adjuster, Other , Harrisonburg, Virginia