Guest Services Worker- James Madison University

Company: Aramark
Location: Harrisonburg
Posted on: March 16, 2023

Job Description:

Overview

Aramark (NYSE: ARMK) proudly serves the world's leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. We deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ+), DiversityInc, Equal Employment Publications and the Disability Equality Index. Learn more about working here at www.aramark.com/careers or connect with us onFacebook (https://www.facebook.com/AramarkCareers) ,Instagram (http://instagram.com/aramarkcareers) andTwitter (https://twitter.com/aramarkcareers) .

**Description**

**Position Summary:** The Guest Services Worker is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.

**Essential Functions:**

+ Greet and provide customer service to guests while anticipating their needs

+ Book reservations and coordinate registration

+ Operate a register and/or software system to complete cash and credit card transactions

+ Answers phone calls and emails and delivers messages as needed

+ Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.

+ Other duties and tasks as assigned by manager

**Qualifications**

+ Previous guest services experience preferred

+ Demonstrates excellent customer service skills

+ Demonstrates interpersonal and communication skills, both verbal and written

+ Demonstrate organizational skills, accuracy, and attention to detail

+ Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs

Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer - Minority/Female/Disability/Veteran

Aramark will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance ordinance.

Keywords: Aramark, Harrisonburg , Guest Services Worker- James Madison University, Other , Harrisonburg, Virginia