Communications Assistant II
Company: Sentara
Location: Harrisonburg
Posted on: January 24, 2023
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Job Description:
City/StateHarrisonburg, VAOverviewWork ShiftFirst (Days) (United
States of America)Job SummarySentara Communication Assistants play
a critical role within the organization facilitating all emergent
and non-emergent communication both externally and internally. Our
Centralized Hospital Communications Center is responsible for all
Sentara Hospitals and free-standing emergency departments.
(Currently 12 hospitals and 4 FSEDs). Emergency Call facilitation
will include but is not limited to receiving, activating, and
tracking complex emergency alerts such as Security, Facility and
Medical Alerts. When processing emergency alerts, in addition to
making overhead announcements, you will activate paging groups,
contact on-call providers and teams, coordinate and track responses
from physicians, specialized nursing teams, air and ground
transport, and others. Some of our most serious emergencies will
include activating the Sentara Emergency Notification system for
mass notifications. Internal call facilitation will generally
include utilizing complex on-call schedules with escalations and
facilitating nurse to physician and physician to physician
communication to include emergent consultations. Will assist with
training new employees when needed and additional duties as
assigned.
Previous healthcare and high-volume multi-line phone office setting
experience preferred. Understanding medical terminology
preferred.Qualifications:HS - High School Grad or Equivalent
(Required)Call Center, Customer Service, EMS,
HealthcareSkillsAttention to Detail, Communication, Critical
Thinking, Microsoft OfficeSentara Healthcare prides itself on the
diversity and inclusiveness of its close to an almost 30,000-member
workforce. Diversity, inclusion, and belonging is a guiding
principle of the organization to ensure its workforce reflects the
communities it serves.Per Clinical Laboratory Improvement
Amendments (CLIA), some clinical environments require proof of
education; these regulations are posted at ecfr.gov for further
information. In an effort to expedite this verification
requirement, we encourage you to upload your diploma or transcript
at time of application.
In support of our mission "to improve health every day," this is a
tobacco-free environment.
Keywords: Sentara, Harrisonburg , Communications Assistant II, Other , Harrisonburg, Virginia
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