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Hotel Front Desk

Company: Pleasant Valley Hospitality Group
Location: Harrisonburg
Posted on: November 25, 2022

Job Description:

A Front Desk Supervisor is responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

RESPONSIBILITIES:
* To be thoroughly acquainted with all check-in policies and procedures.
* To be experienced with various guest scenarios.
* To be familiar with all technical equipment related to the Front Desk.
* To be familiar with all hotel facilities and offerings.
* To understand the influence and importance of all departments on the Front Desk.
* Responsible for the training of new guest service representatives.
* Must be familiar with shift checklist and be able to run the desk in absence of the Manager.
* Understand and be able to perform rooms control duties.
* Broad knowledge of frontend, keycard and backend systems.
* Familiar with all reservation special packages.
* Understand all emergency procedures.
* Cover shifts when needed.

QUALIFICATIONS:
* Minimum of 1 year Front Office or Guest Service experience required. Hospitality leadership experience outside of these departments may be considered. Strong understanding of front office hotel procedures and practices required.
* Previous cash handling experience required
* Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
* Ability to work cohesively with co-workers both within and outside of your department
* Ability to compute accurate mathematical calculations
* Ability to think clearly, quickly and make concise decisions
* Ability to prioritize, organize and follow up
* Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
* Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
* Developed computer proficiencies
* Able to work with management on special projects.
* Able to set priorities for the front office team and provide feedback to others that enhances performance.
* Candidate must have proven leadership skills and must be able to direct, develop and motivate staff.
* Ability to teach employees importance of, and how to greet guests and courteously solve requests
* Must be able to work a variety of shifts and cover call outs when needed, including weekends and holidays
* Must have an open schedule with few to no scheduling restrictions.
* Move, bend, lift, carry, push, pull, and place objects weighing up to 30 pounds without assistance. Stand or walk for an extended period or for an entire work shift. Requires repetitive motion, including utilizing telephone/computer for an extended period or for an entire shift.

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:
* Employee discount
* Paid time off

Schedule:
* 8 hour shift
* Day shift
* Holidays
* Night shift
* On call
* Overtime
* Weekend availability

Education:
* High school or equivalent (Preferred)

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Schedule:
* 8 hour shift
* Weekend availability

Education:
* High school or equivalent (Preferred)

Experience:
* Hotel experience: 1 year (Preferred)

Work Location: Multiple Locations%58047475%

Keywords: Pleasant Valley Hospitality Group, Harrisonburg , Hotel Front Desk, Other , Harrisonburg, Virginia

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