Lead Support Specialist

Company: Capital One
Location: Harrisonburg
Posted on: August 4, 2022

Job Description:

Plano 3 (31063), United States of America, Plano, TexasLead Support SpecialistAre you an innovative thinker who thrives on solving problems? Are you ready for a challenging role where you can make an impact from day one? Capital One is seeking a proven team player who can work comfortably in a multicultural environment. As a Lead Support Specialist at Capital One you can accomplish these things and more in one of the largest, most analytically sophisticated banks in the world.As a Lead Support Specialist you will be responsible for coordinating production support activities for all major systems and related subsystems. Your role is critical to ensuring focus, direction, and creating a controlled environment for swift resolution of High Severity Incidents. As an essential member of the team, your responsibilities involve a technical understanding of architecture and environments supported.Successful candidates will possess:

• Superior verbal and written communication skills, including the ability to effectively and clearly communicate complex scenarios to non-technical colleagues, internal stakeholders and third parties, as well as colleagues and business partners
• Strong analytical skills to support synthesis of knowledge and information out of abstract and varying types of data points
• A strong ability to prioritize and complete multiple tasks during time critical and high pressure situations independently
• Attention to detail and a results-driven approachResponsibilities:
  • Aid in troubleshooting problems, involving the appropriate resources and ensuring fixes are applied as quickly as possible
  • Effectively facilitate incident bridge participation
  • Communicate to executive leadership status and progress of incident bridges
  • Document and track key tasks, impacts, and progress
  • Assess priority for major incidents with support teams and senior IT/Business Leadership
  • Consult in debriefs with Problem Management
  • Supports changes and proactive monitoring -Basic Qualifications:
    • Bachelor's Degree or military experience
    • At least 5 years of experience in Information Technology with direct experience in incident response
    • At least 1 year of experience in ITIL processes
    • At least 1 year of Cloud experience -Preferred Qualifications:
      • Knowledge of the principles and practices of root cause analysis, risk management and continuous quality improvement
      • AWS Cloud Practitioner Certification or aboveAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Keywords: Capital One, Harrisonburg , Lead Support Specialist, Other , Harrisonburg, Virginia