COMMUNICATIONS ASSISTANT II

Company: Sentara Healthcare
Location: Harrisonburg
Posted on: May 12, 2022

Job Description:

Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). Emergency Call facilitation will include but is not limited to receiving, activating, and tracking complex emergency alerts such as Security, Facility and Medical Alerts. When processing emergency alerts, in addition to making overhead announcements, you will activate paging groups, contact on-call providers and teams, coordinate and track responses from physicians, specialized nursing teams, air and ground transport, and others. Some of our most serious emergencies will include activating the Sentara Emergency Notification system for mass notifications. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees when needed and additional duties as assigned.Sentara Healthcare is currently seeking a full-time/evening Communications Assistant IIat Sentara RMH Medical Center in Harrisonburg, VAJob Summary:Sentara Communication Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). Emergency Call facilitation will include but is not limited to receiving, activating, and tracking complex emergency alerts such as Security, Facility and Medical Alerts. When processing emergency alerts, in addition to making overhead announcements, you will activate paging groups, contact on-call providers and teams, coordinate and track responses from physicians, specialized nursing teams, air and ground transport, and others. Some of our most serious emergencies will include activating the Sentara Emergency Notification system for mass notifications. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees when needed and additional duties as assigned.Shift:Fulltime/NightsEducation Requirement:High School Grad or EquivalentJob Requirements:

• Required: Call Center - 2 years, Customer Service - 2 yearsPreferred: EMS - 1 year, Healthcare - 1 yearSentara Benefits:Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, https://www.sentaracareers.com/explore-sentara/benefits/Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!
  • High School Grad or Equivalent
    • Healthcare 1 year
    • EMS 1 year
    • Customer Service 2 years
    • Call Center 2 years
      • Microsoft Office
      • Critical Thinking
      • Communication
      • Attention to Detail

Keywords: Sentara Healthcare, Harrisonburg , COMMUNICATIONS ASSISTANT II, Other , Harrisonburg, Virginia