Key Carrier Coordinator

Company: TJ Maxx
Location: Harrisonburg
Posted on: November 15, 2020

Job Description:

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends.Responsibilities:Role models exceptional customer serviceCreates a positive internal and external customer experiencePromotes a culture of honesty and integrity; maintains confidentialityActs as Manager on Duty in adherence with company policy and procedureEnsures store team executes tasks and daily activities in accordance with store plan; reprioritizes as neededAddresses immediate customer service issues and provides appropriate coaching to AssociatesExercises discretion regarding customer service policies in order to satisfy customersMaintains proper Associate coverage in service areas for a positive customer experienceEnsures Associates adhere to all operational proceduresEnsures opening/closing procedures are executed in accordance with company guidelinesCommunicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updatesProvides and accepts ongoing recognition and constructive feedbackProvides continuous feedback, recognition and coaching to AssociatesPartners with Management on Associate training needs to increase effectivenessEnsures adherence to all labor laws, policies, and proceduresPromotes credit and loyalty programs during customer interactionsSupports and participates in store shrink reduction goals and programsPromotes safety awareness and supports maintenance of a risk-free environmentPerforms other duties as assignedRequirements:Open availability, including nights and weekendsFlexible schedule to support business needsTeam player, working effectively with peers and supervisors to accomplish tasksAbility to respond appropriately to changes in direction or unexpected situationsKnowledge of company standard software, systems, and proceduresKnowledge of merchandise flow in storesSolid problem solving skillsAbility to effectively coach, delegate, and follow-up on multiple people/tasksWorks effectively with peers and supervisors to accomplish tasksAbility to act quickly under challenging circumstancesCapable of handling multiple tasks at one timeStrong organizational skills with attention to detailStrong communication skills.One year retail and 6 months of leadership experienceAt TJ Maxx there's so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day-just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.Discover Different also means we embrace each other's differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Posting Notes: TJ Maxx Store 0748 -- 1790 E. Market Street -- Harrisonburg -- VA -- 22801Nearest Major Market: HarrisonburgNearest Secondary Market: Virginia

Keywords: TJ Maxx, Harrisonburg , Key Carrier Coordinator, Other , Harrisonburg, Virginia