Continuous Service Improvement Management Analyst
Company: CACI
Location: Sterling
Posted on: April 1, 2026
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Job Description:
Job Title: Continuous Service Improvement Management Analyst Job
Category: Information Technology Time Type: Full time Minimum
Clearance Required to Start: TS/SCI with Polygraph Employee Type:
Regular Percentage of Travel Required: Up to 10% Type of Travel:
Local * * * The Opportunity : We are seeking an experienced and
dynamic Continuous Service Improvement Management Lead to drive our
organization's efforts in enhancing service quality, efficiency,
and customer satisfaction. The ideal candidate will lead
initiatives to identify, implement, and measure improvements across
our service delivery processes. Responsibilities: Assist the lead
in providing continuous service improvement (CSI) management across
the program Develop and maintain performance metrics in accordance
with the CSI approach Raises issues, questions and concerns;
Validates results, reports discrepancies, and follows through to
ensure that all issues are resolved Design and implement CSI
initiatives Monitor and analyze CSI performance data to identify
trends and potential issues Collaborate across the program to
identify and implement improvements Develop and maintain
documentation for CSI processes and procedures Create and present
regular reports on CSI initiatives and quality metrics to
stakeholders Identify and implement best practices Participate in
CSI planning and projects Qualifications: Bachelor's degree in
Computer Science, Information Technology, or equivalent work
experience 5 years of experience in network operations, quality
assurance, or related roles Strong understanding of network
protocols, architectures, and technologies (e.g., TCP/IP, MPLS,
SDN) Good working knowledge of the Service Management workflows and
ITSM processes ITIL V3 or 4 certification and training Experience
with network monitoring and performance management tools
Proficiency in data analysis and statistical methods Excellent
problem-solving and analytical skills Strong communication and
interpersonal skills Ability to work in a fast-paced, dynamic
environment TS/SCI with Poly required Desired: ITIL Foundation
Certification - What You Can Expect: A culture of integrity. At
CACI, we place character and innovation at the center of everything
we do. As a valued team member, you’ll be part of a high-performing
group dedicated to our customer’s missions and driven by a higher
purpose – to ensure the safety of our nation. An environment of
trust. CACI values the unique contributions that every employee
brings to our company and our customers - every day. You’ll have
the autonomy to take the time you need through a unique flexible
time off benefit and have access to robust learning resources to
make your ambitions a reality. A focus on continuous growth.
Together, we will advance our nation's most critical missions,
build on our lengthy track record of business success, and find
opportunities to break new ground — in your career and in our
legacy. Pay Range : There are a host of factors that can influence
final salary including, but not limited to, geographic location,
Federal Government contract labor categories and contract wage
rates, relevant prior work experience, specific skills and
competencies, education, and certifications. Our employees value
the flexibility at CACI that allows them to balance quality work
and their personal lives. We offer competitive compensation,
benefits and learning and development opportunities. Our broad and
competitive mix of benefits options is designed to support and
protect employees and their families. At CACI, you will receive
comprehensive benefits such as; healthcare, wellness, financial,
retirement, family support, continuing education, and time off
benefits. The proposed salary range for this position is: $86,600 -
$181,800 CACI is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, pregnancy, sexual orientation, age,
national origin, disability, status as a protected veteran, or any
other protected characteristic.
Keywords: CACI, Harrisonburg , Continuous Service Improvement Management Analyst, IT / Software / Systems , Sterling, Virginia
