Sr. Technical Support Engineer
Company: ScienceLogic
Location: Reston
Posted on: May 8, 2024
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Job Description:
*This position can be remote within US*
What we're looking for---
ScienceLogic is looking for a Sr. Technical Support Engineer (TSE)
to provide high quality, enterprise level, technical support on
ScienceLogic products for our customers, partners and other
ScienceLogic team members.
Our Technical Support Engineers possess excellent knowledge of
systems, network and application monitoring tools along with the
drive to rapidly learn the newest technologies. Impeccable
communication skills (written and verbal) focused on sustaining
market leading customer loyalty is a key requirement for this
position.
Who we are---
The Customer Success team is composed of groups of highly
intelligent and innovative Technical Support Engineers and Customer
Success Managers who are dedicated to delivering a customer
experience second to none. Each team member is as unique as the
projects we work on, but one thing remains the same - our
commitment and passion to delivering outstanding support and
cutting-edge technology solutions for hybrid cloud network
monitoring. -
What you'll be doing---
We know you love a challenge. And so do we. - The entire
ScienceLogic team is committed to re-inventing the way
organizations everywhere monitor their networks; and as part of the
Technical Support team, you'll have the unique opportunity to
provide technical support for our cutting-edge hybrid cloud network
monitoring software. The Sr. Technical Support Engineer provides
support for ScienceLogic's entire product suite.
Qualities you possess---
The key to being successful in the Sr. Technical Support Engineer
role within ScienceLogic is being an analytical thinker and an
excellent communicator. You must be passionate about helping
customers be successful with SL1. The following skills and
experience are also necessary:
Benefits & Perks
Don't meet every single requirement? Studies have shown that women
and people of color are less likely to apply to jobs unless they
meet every single qualification. At ScienceLogic, we are dedicated
to building a diverse, inclusive and authentic workplace, so if
you're excited about this role but your past experience doesn't
align perfectly with every qualification in the job description, we
encourage you to apply anyways. You may be just the right candidate
for this or other roles.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or any other applicable legally
protected characteristics in the location in which you are
applying.
About ScienceLogic
ScienceLogic is a leader in IT Operations Management, providing
modern IT operations with actionable insights to resolve and
predict problems faster in a digital, ephemeral world. Its solution
sees everything across cloud and distributed architectures,
contextualizes data through relationship mapping, and acts on this
insight through integration and automation.
www.sciencelogic.com
#LI-Remote
Comprehensive compensation package includes a base salary (90-110K
USD) + up to 10% Annual Bonus + Equity
Keywords: ScienceLogic, Harrisonburg , Sr. Technical Support Engineer, IT / Software / Systems , Reston, Virginia
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here to apply!
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