Retail Associate Manager
Company: T-Mobile
Location: Harrisonburg
Posted on: January 16, 2023
Job Description:
Be unstoppable with us!T-Mobile is synonymous with
innovation-and you could be part of the team that disrupted an
entire industry! We reinvented customer service, brought real 5G to
the nation, and now we're shaping the future of technology in
wireless and beyond. Our work is as exciting as it is rewarding, so
consider the career opportunity below as your invitation to grow
with us, make big things happen with us, above all, #BEYOU with us.
Together, we won't stop!Job Overview
The Retail Associate Manager works in partnership with the Store
Manager to lead and develop the store team in order to deliver
T-Mobile's aspirations of earning a place in our customer's hearts
and Mobile Expert success.Job Responsibilities:
- The Retail Associate Manager works in partnership with the
Store Manager to lead and develop the store team in order to
deliver T-Mobile's aspirations of earning a place in our customer's
hearts and Mobile Expert success.
- Responsible for infusing every store's Mobile Experts with a
passion for T-Mobile's Manifesto by thoroughly orienting and
grounding them to a standard of Loving Our Customers.
- Ensure that every need the customer has when coming into the
store is met and that employees build the customer's confidence by
making their experience comfortable, simple, and by solving the
whole problem.
- Complete observations of Mobile Experts' interactions with
customers, including feedback, to be used in development, training
& coaching conversations.
- Effectively manage customer wait time. Keep current on
products, services, and promotions.
- Lead by example, staying up to date on the latest products,
services, training, and leadership best practices to remain an
expert resource to the team. Interact directly with Mobile Experts
to ensure they meet and/or exceed defined, monthly success
measurements completing assigned training on time.
- Assist in maintaining the quality of the overall store
environment and adhere to national plan-o-gram standards. Use
visual displays and interactive devices effectively. Keep visual
displays and devices current. Assist in the execution of Retail
Methods & Procedures.
- Ensure team knowledge of store systems. Ensure that teams are
knowledgeable about corporate and store communications. Deliver
financial results based on key performance indicators. Identify
ways to manage and control store expenses. Manage discounting and
credits.
- Also responsible for other Duties/Projects as assigned by
business management as needed.This is the opportunity to do
something special and join a company revolutionizing the wireless
industry. And we couldn't do it without someone like you. So, what
do you say? Isn't it time you explored what could become the career
move of a lifetime? We invite you to apply today!Okay. You've seen
what we're looking for and you're up to the challenge. Here's what
we can offer you in exchange for your world-class work:Competitive
base pay plus milestone bonuses Benefits for part-time and
full-time associates Medical, dental, and vision benefits Matching
401(k) An annual Employee Stock Grant, and a purchase plan that
gives you the chance to grab TMUS stock at a discount Generous paid
time-off programs Phone service discounts Education reimbursement
Serious growth potential for your career!The experience you'll
bring:1 year of customer service and/or sales experience, retail
environment preferred Available to work a varied schedule including
nights, weekends, and holidays Ability to lead and mentor people to
deliver great results Outstanding communicator with the ability to
interact with teammates and customers
- At least 18 years of age
- Legally authorized to work in the United States
- High School Diploma or GED
- T-Mobile requires all employees in this position to be fully
vaccinated for COVID-19 prior to starting work unless precluded
from doing so by applicable law. The CDC currently defines "fully
vaccinated" as two weeks after the second dose for Pfizer and
Moderna, and two weeks after the single dose of Johnson & Johnson.
T-Mobile will require proof of vaccination prior to successful
applicants' first day of work and will consider requests for
exemption from this requirement during the offer phase (1) as a
reasonable accommodation for medical reasons or sincerely held
religious beliefs where the accommodation would not cause T-Mobile
undue hardship or pose a direct threat to the health and safety of
others, or (2) for other reasons under applicable law.Travel:Travel
Required (Yes/No):NoDOT Regulated:DOT Regulated Position
(Yes/No):NoSafety Sensitive Position (Yes/No):NoT-Mobile's
CommitmentNever stop growing!T-Mobile doesn't have a corporate
ladder-it's more like a jungle gym of possibilities! We love
helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward.If you'd like to receive more information about careers at
T-Mobile, sign up for the T-Mobile Talent Community today! T-Mobile
USA, Inc. is an Equal Opportunity Employer. All decisions
concerning the employment relationship will be made without regard
to age, race, ethnicity, color, religion, creed, sex, sexual
orientation, gender identity or expression, national origin,
religious affiliation, marital status, citizenship status, veteran
status, the presence of any physical or mental disability, or any
other status or characteristic protected by federal, state, or
local law. Discrimination, retaliation or harassment based upon any
of these factors is wholly inconsistent with how we do business and
will not be tolerated.Talent comes in all forms at the Un-carrier.
If you are an individual with a disability and need reasonable
accommodation at any point in the application or interview process,
please let us know by emailing ApplicantAccommodation@t-mobile.com
or calling 1-844-873-9500. Please note, this contact channel is not
a means to apply for or inquire about a position and we are unable
to respond to non-accommodation related requests.
Keywords: T-Mobile, Harrisonburg , Retail Associate Manager, IT / Software / Systems , Harrisonburg, Virginia
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