Field Service Technician I

Company: eXcell
Location: Harrisonburg
Posted on: February 7, 2020

Job Description:

Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today! * * * Contract to Hire Opportunity * * * The Field Service Tech in this position is responsible for keeping updated case notes and recording time when onsite, traveling to site and completing all work associated with a call. Tech will travel to different customer sites which may include a customer's home to complete service calls. Services to include break-fix on laptops, desktops, servers, and printers. Schedule will usually be 9 am to 5 pm with opportunity for overtime as needed and availability for on-call. This is a driving position which requires a DMV background check to be completed Use of reliable, personal vehicle required Overview: Technician will travel to each client s location to provide service Must maintain good customer focus meeting deadlines and service level agreements (SLAs) Maintains, analyzes, troubleshoots, and repairs desktops, laptops, servers, and printers Reviews and updates service tickets, contacting and scheduling service with customers, etc. Will be training on an extensive OEM line including Lexmark Printers, HP Desktops / Laptops, Lenovo, and Apple certifications Relies on instructions and established guidelines to perform the functions of the job Works under general supervisionRequired Qualifications: Entry level-3 years of break-fix experience on desktops / laptops, printers, and servers Excellent customer service skills required CompTIA A+ certification preferred Ability to learn detailed processes, as well as read service manuals and diagnose repairs Interpersonal skills needed to interact with a wide range of users and environments Strong organizational skills Ability to work weekends, staggered or late shifts possibly including evenings and/or weekends May require an Associate Degree or equivalent Reliable transportation and a valid driver s license required W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com. - provided by Dice

Keywords: eXcell, Harrisonburg , Field Service Technician I, IT / Software / Systems , Harrisonburg, Virginia