Housekeeping Supervisor, Hampton Inn Harrisonburg University
Company: Hampton Inn Harrisonburg University
Posted on: November 25, 2019
ONE Lodging - now part of Aimbridge Hospitality BIG PICTURE: The
Housekeeping Supervisor is responsible for administering and
coordinating housekeeping functions in assigned sections.
Responsible for inspecting Guest Rooms and ensuring they are
cleaned up to standards, assist Room Attendants as needed, provide
necessary training. Responsible for assuming all Housekeeping
Manager functions in his/her absence. CORE ACCOUNTABILITIES:
Approach all encounters with guests and associates in a friendly,
service oriented manner. Maintain regular attendance in compliance
with Aimbridge Hospitality standards, as required by scheduling
which will vary according to the needs of the hotel. Maintain high
standards of personal appearance and grooming, which include
wearing the proper uniform and name tag when working. Comply at all
times with Aimbridge Hospitality standards and regulations to
encourage safe and efficient hotel operations. Inspect staff's work
performance within assigned section on a daily basis to assure that
standards and productivity levels are being met and maintained. In
the absence of the Housekeeping Manager or Assistant Housekeeping
Manager, inspect all V.I.P. rooms and report their availability to
the Front Office. Oversee the organized closing of the floors at
the end of the day, ensuring the Room Attendants' carts are clean
and restocked with linen only. Ensure records of daily assignments
are completed, signed off on and turned into the Housekeeping
Office on time. Maintain key control system. Supervise all staff in
Laundry and Housekeeping, holding them accountable and responsible
for their work performance. Submit proper documentation regarding
poor work performance, misconduct, excessive absenteeism, lateness
and improper attire. Handle items for "Lost and Found" according to
the standards. Be familiar with all Aimbridge Hospitality policies
and House Rules. Ensure that associates are, at all times,
attentive, friendly, helpful and courteous to all guests, managers
and other associates. Ensure the overall appearance, cleanliness
and orderliness of staff. Carry an active pager/radio to maintain
contact with the Front Office and/or Engineering throughout the
shift period. Oversee the daily assignment of duties, ensuring each
Room Attendant and House Attendant carries a work assignment.
Monitor cleanliness and orderliness of Room Attendants' carts,
linen closets, control closets, stairways and landings. Report on
progress of all out-of-order rooms under the Housekeeping
Department's supervision to the Guest Services Manager daily.
Initiate work orders for repairs and maintenance for doors,
plumbing, heating/air, electrical equipment, furniture, carpets,
drapes, etc. Follow through on each work order until completed.
Oversee proper and constructive training of Room Attendants.
Motivate, coach, and counsel staff as necessary. Collect all keys
and assignment sheets daily at the end of the shift. Attend
meetings as required by Management. Ensure completion of regular
maintenance and cleaning projects on a biannual basis. Monitor all
V.I.P.'s, special guests and requests. Perform any other duties as
requested by Management.
Keywords: Hampton Inn Harrisonburg University, Harrisonburg , Housekeeping Supervisor, Hampton Inn Harrisonburg University, Hospitality & Tourism , Harrisonburg, Virginia
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