Retail Lead, Loft Mountain

Company: Delaware North
Location: Harrisonburg
Posted on: March 20, 2023

Job Description:

The Opportunity Delaware North Parks and Resorts is hiring a seasonal Retail Worker Lead to join our team at the Loft Mountain in Shenandoah National Park, Virginia. As a Retail Lead, you'll be responsible for providing excellent guest service, managing all transactions accurately and efficiently and you will direct and supervise the activities and performance of team members in your specific department. Minimum pay rate: $13.15 / hour
Information on our comprehensive benefits package can be found at .
We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

• Weekly pay
• Employee assistance program
• Training and development opportunities
• Employee discounts
• Flexible work schedulesEligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement. Some locations may implement a vaccination requirement in the future if required by federal, state , or local law. Responsibilities
  • Leads Team in creating an excellent guest experience by monitoring the sales floor, greeting and acknowledging guests, answering questions and assisting guests whenever possible.
  • Directs and supervises team members.
  • Processes sales with appropriate point of sale system, accepts payment, counts change and bags merchandise and maintains records related to sales.
  • Assists in leading team members to complete store operational needs by assigning employees and following up on work results.
  • Assists in training associates and leading team in maintaining retail standards, policies, and procedures.
  • Assists in regularly evaluating, creating, and maintaining professional visual displays; provides direction to retail team members regarding store merchandising and displays.Ensures integrity of physical inventory.
  • Maintains cleanliness and safety standards throughout the retail shops. Qualifications
    • 1 year previous experience in retail or customer service environment.
    • Previous Leadership experience in retail or customer service environment preferred.
    • Strong verbal and written communication skills; ability to communicate with guests and team members; ability to prepare written reports.
    • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead.
    • Ability to handle multiple tasks simultaneously in fast-paced environment.
    • Ability to work independently and as a team member.Basic math skills; ability to accurately handle money and count change.
    • Capable of following job guidelines and supervisors' instructions. Physical Requirements
      • Ability to lift and carry up to 50 lbs.
      • Ability to stand for entire length of shift.
      • Ability to walk up and down stairs frequently.
      • Bending, reaching, climbing on step stool.
      • Visual acuity sufficient to see and distinguish merchandise and operate point-of-sale system.
      • Majority of time spent in indoor, climate-controlled environment of retail store.
      • May also be exposed to partially sheltered outdoor environment subject to climate fluctuations. Who We Are Shenandoah National Park offers over 200,000 acres of protected lands with lots to explore including cascading waterfalls, spectacular vistas, and quiet wooded hollows. It's a great place to hike, camp, bike, fish, take photographs or go canoeing. We offer on-site housing and a free meal during every shift. At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

Keywords: Delaware North, Harrisonburg , Retail Lead, Loft Mountain, Hospitality & Tourism , Harrisonburg, Virginia