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Assistant Director of Orientation Operations #S1796 - Harrisonburg

Company: James Madison University
Location: Harrisonburg
Posted on: November 10, 2019

Job Description:

Assistant Director of Orientation Operations (S1796)
MissionWe are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.
VisionTo be the national model for the engaged university: engaged with ideas and the world.
Who We AreEstablished in 1908, James Madison University is a comprehensive public institution offering undergraduate, masters and doctoral programs to more than 20,000 students. JMU is regarded as one of the finest regional universities in the nation and has been continuously cited in U.S. News and World Report, Changing Times and Money Magazine as an outstanding public university. Located in the heart of Virginia's beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. Known for its livability, diversity, local food, arts and natural surroundings, this Virginia Main Street community is a great place to live and work.
The James Madison University Orientation Office is accepting applications for an Assistant Director of Orientation Operations. The Assistant Director is a pivotal member of the Orientation staff who leads and provides direction to all aspects of the operational components important to matriculate new students into the university. The Assistant Director is responsible for the Orientation reservation system, VisualZen, which is integrated to communicate with multiple JMU information technology systems to ensure the accurate flow of student data. In this role, the Assistant Director provides training and technical assistance to the Orientation Office and campus partners while also problem-solving issues occurring in the student user experience. Critical to the success of the new student transition, the Assistant Director of Orientation Operations is also responsible for overseeing the department's customer service operations and supervising a full-time staff member in a fast-paced environment.
The Assistant Director of Orientation Operations serves as the leader for Orientation systems to successfully integrate new students into the JMU community by administering, managing and implementing large and complex orientation business processes utilizing the PeopleSoft Student Administration System, VisualZen Orientation, Canvas, Qualtrics, Microsoft Access, and other IT systems. In addition, the Assistant Director is responsible for providing direction, leadership, management, and oversight for all aspects of the Orientation Operations area, which includes front-line customer service interactions, preparation of materials, communication with campus partners, etc.
Competitive candidates will demonstrate the following skills:
• Experience managing complex higher education computer systems that support the matriculation process of new students (VisualZen Orientation, PeopleSoft, etc.).• Advanced knowledge of the Microsoft Office Suite including Word, Excel, PowerPoint and Access databases.• Ability to train others to utilize university and Orientation computer systems.• Knowledge of evolving technology trends and best practices.• Expertise in excellent customer service skills.• Exceptional attention to detail with strong organizational and planning skills.• Excellent oral and written communication skills.• Excellent problem-solving skills.• Ability to work independently with a willingness to collaborate and contribute in a team environment.• Demonstrated ability to manage multiple priorities.• Experience supervising professional staff.• A bachelor's degree or extensive formal training and professional experience in a technology-related position are preferred.
Pay Range: $43,000-$45,050.
James Madison University is an equal opportunity employer committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.recblid la8qhrrrabjoj06b6h8mmqd5qtjflj

Keywords: James Madison University, Harrisonburg , Assistant Director of Orientation Operations #S1796 - Harrisonburg, Executive , Harrisonburg, Virginia

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