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K-12 Account Manager (Mid-West), Language

Company: Rosetta Stone
Location: Harrisonburg
Posted on: November 6, 2019

Job Description:

We are looking for a new Account Manager to join our Rosetta Stone K12 Language team! This person will be responsible for achieving budgeted revenue and bookings goals, developing and maintaining relationships with while preserving and growing existing customer accounts.

To be successful in this role, you should be able to:

--- deliver relationship-based account penetration/preservation activities to an assigned client base

--- manage client expectations and simultaneously ensure that service level exceeds client expectations

--- nurture and expand client portfolio while proactively developing upsell and new business opportunities

--- be held accountable for strategic client relationship management

--- professionally conduct yourself with speaking and presentation skills

--- properly and effectively utilize sales tools for tracking, planning and forecasting

--- collaborate with management on account strategies

Responsibilities


  • Clearly articulate Rosetta Stone services, business value propositions and associated product road map to existing clients
  • Retention of existing Rosetta Stone services within K-12 vertical
  • Expand relations and product usage with existing portfolio of clients - future account penetration and account expansion by promoting client(s) understanding of products
  • Identify, manage, and resolve issues via collaboration with the Client Services Teams , act as an advocate for both the client and Rosetta Stone to ensure expedient and appropriate resolutions
  • Execute annual account review reports/---sessions including contract status, product visioning, account penetration, and issue review
  • Proper and effective use of sales tools for planning and forecasting
  • Accurately maintain orders and use a Salesforce/CRM System to manage sales activities and progress of your own accounts
  • Work on a wide variety of task simultaneously, set goals, and meet deadlines
  • Communicate and work with account executives
  • Use consultative selling, strategic account management, and executive level client management

    Experience & Qualifications

    • 3+ years of Inside Sales and/or Customer Service experience required; K-12/education/technology or e-learning product industry experience highly preferred
    • Proven success in a high-volume, deadline driven environment; A goal-oriented mindset
    • Polished written and verbal communication skills
    • Excellent organization, time management, research and problem solving skills
    • Confidence in their decision making capabilities and an aptitude for learning
    • CRM experience required; Salesforce.com highly preferred
    • Ability to work independently and have self motivation while maintaining a team player attitude
    • Multi-lingual highly preferred


      At Rosetta Stone we speak, learn, and interact differently, we embrace and thrive on these differences! We deeply benefit from the diversity that each individual has to offer. We are dedicated to fostering a culture that celebrates unique backgrounds, ideas and experiences. Rosetta Stone is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, pregnancy, veteran status or any other status protected by federal, state or local laws.

Keywords: Rosetta Stone, Harrisonburg , K-12 Account Manager (Mid-West), Language, Executive , Harrisonburg, Virginia

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