Salaried Manager
Company: Applebee's
Location: Stafford
Posted on: May 8, 2024
Job Description:
POSITION SUMMARY: This position is under the direct supervision
of the General Manager and/or Assistant General Manager and
provides restaurant leadership in accordance with established
company standards.
ESSENTIAL DUTIES AND TASKS:
- Assists in managing Restaurant Environment during scheduled
shifts with discretionary management decision making required:
- Ensures prompt, friendly service according to company
guidelines
- Builds a culture using the Vision / Mission statement to guide
People, Profits, and Guest Experience
- Ensures the immediate response and correction of all verbal
guest complaints
- Ensures a high-quality guest experience by employing tools such
as table touching and proactivity in resolving potential guest
issues
- Teaches and enforces alcohol awareness
- Assist in maintaining adequate inventory levels
- Ensures product preparation and presentation uncompromisingly
meeting company standards
- Effectively oversees/schedules associates to meet sales
demands
- Maintains effective safety and security programs according to
company policy and government standards
- Promotes and manages restaurant organization, cleanliness and
sanitation
- Assist in executing all incentive contests and educates
associates on promotions and new menu offerings
- Assists in managing Team Leaders and Team Member
performance
- Assists in maintaining Team Member and administrative functions
as related to a manager role
- Effectively assists in managing Front of the House and Back of
House operations during assigned shifts
- Responsible for all opening and closing procedures of the
restaurant during assigned shifts
- Assists in managing standards and commitment to quality
- Assists in managing daily and weekly reports
- Fosters teamwork by building effective teams committed to
restaurant and organizational goals
- Operates with a high degree of Professionalism, Ethics and
Integrity, maintaining a role-model image
- Development of Team Leads, and Team Members for growth within
the company
- Performs other related duties as required and assigned
EQUIPMENT/ COMPUTER SKILLS:
- Computers
- Phones
- Scanners
- Photocopiers
- filing cabinets
- fax machines
- Microsoft Suite
- Applebee's systems and software SUPERVISORY RESPONSIBILITY:
Back of House and Front of House Team Leads and Team Members
MINIMUM QUALIFICATIONS:
- High School Degree or equivalent education and/or
experience;
- One to Two (1-2) years of guest service experience;
- One to Two of prior supervisory experience, preferably in a
casual dining setting
- Demonstrated progression towards growing sales and managing a
Profit & Loss Statement
- Positive attitude and the ability to handle highly difficult
guest interactions;
- 21+ years old
- ServSafe Alcohol and Food Certification a plus
- Reading, writing, basic math and verbal communication skills in
English is required
- Bi-lingual experience a plus
- Ability to pass company background check
- Reliable transportation and government issued driver's license
required
- Ability to work 50-55 hour work weeks and flexible schedule
consisting of mornings, mid-day shifts, evenings, weekends and
holidays KEY COMPENTENCIES:
- Passion for hospitality
- Highly trusting
- Organized
- Detail oriented
- Demonstrates care and concern
- Developer of others
- Goal orientated PHYSICAL DEMANDS:
- Mobility required during the entire shift
- Ability to stand and exert fast-paced mobility for periods of
up to four (4) hours in length
- Must have a good sense of balance, be able to reach, bend,
stoop, and kneel and frequently lift as much as 50 pounds, several
times over
- Must be able to speak clearly and listen attentively to guests
and other employees
Travel: Estimated amount of travel is negligible
WORKING CONDITIONS: Subject to wet floors; loud noises; fast-paced;
outdoor conditions.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Keywords: Applebee's, Harrisonburg , Salaried Manager, Executive , Stafford, Virginia
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