Assistant Manager
Company: Sams Xpress Car Wash
Location: Chester
Posted on: May 3, 2024
Job Description:
We are currently seeking a motivated individual to join our team
at one of many locations as an Assistant Manager. This position
will assist the Site Manager in the operation and leadership of our
car washes in the most efficient and effective manner to be
productive and profitable. This position will be a strong team lead
and provide high quality customer service to car wash customers and
the employee. The Assistant Manager is accountable for overall
performance of the team during assigned shift. The Assistant
Manager will possess a strong focus on customer service, car
quality and continuous improvement and will help ensure Sam's
Xpress - Car Wash makes our mark as the new benchmark for dynamic
and friendly service.Essential Duties and Responsibilities
- Foster a positive work environment that reassures open and
honest dialogue, feedback and innovation
- Motivate car wash team to achieve their best performance
through continuous coaching and development
- Communicate both verbally and in writing with all levels of
employees
- Maintain accurate records and documentation as required
- Ensure adherence and compliance with all established policies,
procedures and processes
- Responsible for ensuring a professional appearance and attitude
at all times
- Accountable for managing the team through opening, closing and
ongoing maintenance of the facility during assigned shift; this
includes cash control procedures as part of the point of sale
- Promote sales, manage expenses and maximize profitability
- Accountable for overall performance of the team during assigned
shift
- Establish, demonstrate and recognize exceptional customer
service to ensure customer satisfaction
- Provide associates the tools necessary to ensure exceptional
customer experiences and interactions
- Serve as the first point of customer escalation for
service-related issues, and works to reconcile customer complaints
on assigned shift. Document all complaints and communicate with the
Manager
- Provide positive resolutions to challenges and/or concerns from
customers
- Maintain a neat, clean and organized overall site appearance at
each location
- Other duties as assigned by the location Site
ManagerQualificationsTo perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Minimum Qualifications
- High school diploma or equivalent
- Leadership ability to motivate with a positive, and fun
attitude
- Ability to be calm and think clearly in a fast paced ever
changing environment
- Attention to detail with initiative, and little need for
direction and multitask effectively
- Conduct yourself in a consistently positive manner and be a
great team player
- Professionalism, honesty and ethical standards in all
situations
- Experience with Microsoft Office Suite
- Must maintain reliable transportation
- Must be able to multitask and use time management skills
effectively to complete specific tasks
- Must be able to effectively communicate with staff and
customers
- Willingness to submit and ability to pass all pre-employment
testingPhysical RequirementsThe physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Regularly required to stand for long periods of time in all the
outside weather elements, including very cold and hot weather
- Frequently required to use hand to finger motions and reach
with arms and hands, standing for the majority of the time
- Regularly required to lift and/or move items up to 20 pounds
without assistance, occasionally required to lift and move items
25-50 pounds with assistanceWork EnvironmentThe work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
- This position will work at a job site location and be exposed
to the weather elements at all times.
- Hours of work include, but are not limited to, the hours of
operation. Current hours of operation are 7 days a week,
7:30AM-9:00PM, closing only on Christmas; however, hours will be
necessary prior to opening and closing to ensure duties are
complete
- Evenings and weekends hours are required. Must be flexible and
able to work weekends and work 10-12 hour dayBenefits
- Competitive salary
- Opportunities for professional growth
- 401(K) with employer match for all employees
- Employee referral bonus
- Specialized training and development
- A career with Sam's Xpress - is both fun and rewarding. We are
dedicated not only to our guests but also our employees. We offer
excellent training and develop for our employees.
- Medical, Dental and Vision Insurance for full-time
employees
- Company sponsored Group Term Life Insurance for all full-time
employeesFURTHER INFORMATIONThe above statements are intended to
describe the general nature and level of work being performed by
people assigned to this classification. They are not to be
construed as an exhaustive list of all responsibilities, duties,
and skills required of personnel so classified. All personnel may
be required to perform duties outside of their normal
responsibilities from time to time, as needed.
PIb067b18ef1a7-31181-32623699
Keywords: Sams Xpress Car Wash, Harrisonburg , Assistant Manager, Executive , Chester, Virginia
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