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Manager, Systems and Operations

Company: James Madison University
Location: Harrisonburg
Posted on: January 23, 2023

Job Description:

Position Details

Position Information

Working Title
Manager, Systems and Operations

Position Number

Posting Number

State Role Title
Information Technology Manager I

Position Type

Position Status
Full Time

FLSA Status
Exempt: Not Eligible for Overtime

Information Technology

100212 - IT - Infrastructure Services

Pay Band

Pay Rate
Maximum Starting

Specify Range or Amount

Is this a JMU Only position?

Is this a grant-funded position?

Is this a Conflict of Interest designated position?

Position Summary Information

General Information
Become a valuable part of the James Madison University community! JMU's IT Infrastructure Services Team is accepting applications for a qualified individual to fill the position of Manager Systems and Operations. Reporting to the Director of Infrastructure Services, the SysOps Manager will lead a talented team of Windows and Linux Engineers and Operators in ensuring university computer systems meet campus needs and performance obligations. This position allows for some hybrid work opportunities.

JMU offers excellent which include:
*Paid vacation, sick, parental, and community service leave.*19 paid holidays a year including one week off for Thanksgiving Break and almost two weeks off for Winter Break.*Affordable health insurance; retirement through the Virginia Retirement System.*A work-life balance and integration program, , that is designed to support and enhance the overall wellbeing of our employees.*A that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our site to learn more about what makes James Madison University a great place to work!

Duties and Responsibilities
The successful candidate will be responsible for:

  • Managing and documenting the day to day operations of multiple 24O7O365 data centers around campus as well as public cloud resources;
  • Serving as the unit technical escalation point and oversee the professional development of Systems and Operations team members that install, manage and maintain enterprise servers, storage, backup, and O365 email
  • Having responsibility for planning, directing and coordinating the efforts of the Systems team in support of Information Technology and other University level projects
  • Working closely with the Director of Infrastructure Services and the IT Leadership Team to anticipate, plan, and design current and future system computing needs of the university

    Other duties include but are not limited to: negotiating contracts, managing vendor relationships, and serving on multiple committees and working groups within IT and throughout the university.


    Knowledge and Experience in:

    • Best Practices for:

      • Enterprise Data Center Architecture and Design
      • Disaster recovery/contingency management
      • Access and Security Mitigation

      • Physical and virtual Linux and Windows Server administration, VMware environment management, and Systems diagnostic tools and techniques.
      • Enterprise Backup, SAN and NAS storage subsystems and Email.
      • Demonstrated Managerial and Leadership Experience in Higher Education or large Enterprise environments
      • Excellent Oral and Written Communication Skills


        • Proactive and action oriented
        • Forward and future looking perspective
        • Strong analytical, critical thinking, and problem solving skills
        • Strong Attention to Details
        • Strong Leadership and Mentoring Ability
        • Experience managing remote staff
        • Customer focused
        • Cloud computing, storage and backup architecture
        • Knowledgeable in O365, Azure, AWS, environments
        • Computer File and Database structures
        • Knowledgeable in CIS Benchmarks for Linux and Windows Servers
        • Knowledgeable in ISO 27002
        • Experience with the following technologies/vendors:

          • Pure Storage
          • Commvault
          • VMware
          • Bitwarden
          • Active Directory
          • Lsoft
          • ServU
          • Zenoss
          • Elastic Stack
          • Ansible Automation
          • Dell Hardware

            Condition(s) of Employment
            Employment is contingent upon the successful completion of a criminal background check.

            E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

            Posting Detail Information

            Posting Date

            Beginning Review Date

            Closing Date

            Open Until Filled

            Proposed Starting Date

            EEO Statement
            James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

            We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

            Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

            Reasonable Accommodation Request
            If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or . You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.

            Annual Security and Annual Fire Safety Report
            Notice of Availability - Annual Security and Fire Safety Report

            The Annual Security and Fire Safety Report contains information regarding campus security and personal safety including topics such as: crime prevention, the university police law enforcement authority, crime reporting policies, disciplinary procedures, protocols for the immediate notification of students and staff upon confirmation of a significant emergency on campus and other matters of importance related to security and safety. The report includes statistics for the most recent three-year period of reported crimes that have occurred on campus; in certain off-campus buildings or property owned or controlled by JMU or its affiliates; and on public property within or immediately adjacent to and accessible from the campus.

            The Annual Security and Fire Safety Report includes campus housing fire statistics for the most recent three-year period, a description of each on-campus student housing facility fire safety system, the number of fire drills held during the previous calendar year, policies or rules on portable electrical appliances, smoking, and open flames in student housing; and procedures for student housing evacuation in the event of fire along with other fire safety information.

            The JMU Annual Security and Fire Safety Report includes the Harrisonburg campus and the three overseas branch campuses; Florence, Antwerp, and London. It is available electronically http://www.jmu.edu/publicsafety/clerycompliance/2018Annual-Security-and-Fire-Safety-Report.shtml

            You can obtain a copy of any of this report by contacting the Office of Public Safety, MSC 6810, James Madison University, Harrisonburg, VA 22807 or request that a copy be mailed to you by calling (540)568-6769/6913.

            Minimum Reference(s) Required

            Quick Link for Direct Access to Posting

            Additional Posting Information

Keywords: James Madison University, Harrisonburg , Manager, Systems and Operations, Executive , Harrisonburg, Virginia

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