2022 University Graduate - Analyst, Order Management

Company: Adobe
Location: Harrisonburg
Posted on: June 21, 2022

Job Description:

**OUR COMPANY**

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

**THE CHALLENGE**

Order Management serves as a core business partner within the finance organization focused on the analysis of data from several sources and the development of scalable solutions to ensure accurate booking and reporting of revenue. We provide world-class support to our customers through collaboration across the organization. Our team promotes a dynamic culture, fostering personal growth and career development.

**WHAT YOU'LL DO**

- Understand multiple go-to market models supporting Digital Experience solution offerings - such as on-demand subscription, licensing (perpetualand term), maintenance and support, managed services and professional services.

- Utilize Salesforce and SAP (ECC, CC, and CI) to book enterprise opportunities and contracts for accurate downstream invoicing and revenue recognition using manual and semi-automated documented processes.
- Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact; and work to resolve during the deal negotiation process.
- Interpret and validate an enterprise "deal" (using contracts, purchase order and approval documentation) to ensure accurate recording of revenue (booking, provisioning, invoicing).
- Conduct weekly reconciliations and other oversight activity to ensure accurate revenue booking/recording using Alteryx, SQL, Excel and Tableau reports.
- Engage with various business partners by resolving issues raised by customers related to the Order Management process.
- Partner with the department's global teams focused on data management, innovation, integration (acquisitions), and enablement, to find opportunities to drive efficiencies through streamlining processes and system improvements.
- Work cross-functionally with multiple internal Adobe Departments (Deal Desk, Revenue Assurance, Credit, Legal, Customer Success Management, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance).
- Support increased workload and additional hours when required (i.emonth/quarter-end).

**WHAT YOU NEED TO SUCCEED**

- Meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative and confident.

- Demonstrate 'critical thinking':i.eto analyze complex deal issues, make decisions and solve problem self-sufficiently, without requiring ongoing direction setting.
- Excellent interpersonal andcustomer orientedcommunication skills.
- Able to prioritize workloads and effectively demonstrate time management.
- Bachelor's degree or equivalent in a numerate or business field.
- Order Management (or similar) experience in Software/services sector.
- Knowledge of revenue recognition rules/requirements related to software/services.
- Familiarity with SQL, Alteryx and/or Salesforce reporting.
- A proven track record to build strong and positive relationships with business partners across the organization.
- Understanding of operational quote to cash business processes.
- Exposure to contract negotiation/drafting, including legal and financial Governance.

Keywords: Adobe, Harrisonburg , 2022 University Graduate - Analyst, Order Management, Executive , Harrisonburg, Virginia