Install / Service Manager

Company: LCI Services Inc
Location: Harrisonburg
Posted on: May 15, 2022

Job Description:

POSITION SUMMARY: Plans and manages all Company service and installation operations within service center. Provides leadership to create an environment that promotes teamwork, continuous improvement, learning, customer satisfaction and high standards of service. Utilizes human resources effectively to increase business, manage workload and job costs, achieve production and margin objectives and provide quality services to customers and contractors. ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages and develops the Installation and Service team, including recruiting, interviewing, scheduling employees, setting work priorities, conducting staff meetings, counseling employees, evaluating performance and directing work assignments to ensure effective production.
• Evaluates workload and schedules installation & service work in a way that best utilizes manpower and maximizes profits.
• Interfaces with home owners, building inspectors and project managers to identify installation needs and maintain good customer relations.---
• Drives to job sites to monitor production and efficiency of technicians and monitor quality control.---
• Resolves customer issues and complaints to ensure customer satisfaction.
• Ensures that materials and equipment are ordered and dispensed for scheduled jobs.
• Schedules repairs for parts to ensure minimal down-time in job completion.
• Generates reports and measures of departmental operations as well as records on all inventory, tools and vehicles.
• Instructs crews on proper use of materials and quality workmanship.
• Review timesheets to ensure employees time is accurate and they are paid properly.
• Conduct job site and vehicle inspections.
• Ensures that employees have proper tools for the job and that they are properly maintained.
• Assists the dispatching operation to ensure appropriate Install crew selection for type of system.
• Proficient with smartphones, tablets, laptops, Microsoft Word, Excel, Outlook with the ability to learn new service software such as XOi and Service Titan.
• Utilize using Key Performance and Financial Metrics to manage the business and coach field technicians. Required Qualifications:
  • At least 5 years of successful management and technical experience in a related HVAC company.
  • Highly motivated to get things done the right away.
  • Excellent communication (verbal and written) and active listening skills.
  • Highly confident, skilled leader who is persuasive with a selling personality.
  • Must enjoy being constantly challenged to grow and improve operationally.
  • Proficient with smartphones, tablets, laptops, Microsoft Word, Excel, Outlook with the ability to learn new service software.
  • Strong business and financial acumen.
  • Must feel comfortable using Key Performance and Financial Metrics to manage the business and excel as a leader.
  • Demonstrated success at building a team of technicians who do quality work. Able and willing to connect with the community to identify new opportunities and recruit new talent
    
    
    
    PI176474700

Keywords: LCI Services Inc, Harrisonburg , Install / Service Manager, Executive , Harrisonburg, Virginia