Field Service Coordinator

Company: Honeywell
Location: Richmond
Posted on: April 22, 2024

Job Description:

Driving Infinite Possibilities Within A Diversified, Global OrganizationThe
future is what you make it.When
you join Honeywell, you become a member of our global team of thinkers,
innovators, dreamers, and doers who make the things that make the future. We
understand that buildings are more than just structures; they are dynamic
ecosystems that should adapt to the evolving needs of their occupants. Our
Building Automation solutions empower our customers to unlock the full
potential of their building infrastructure by seamlessly integrating
cutting-edge technologies.Are
you ready to help us make the future?As
a -Service Support
Coordinator -at Honeywell, you will play a crucial role in
ensuring the optimal performance of our building automation systems. You will
be responsible for assisting the local field service team with external and
internal cross functional activities. You will be part of a dynamic team
dedicated to delivering world class service to our clients, contributing to the
seamless operation of smart buildings, and championing Honeywell's commitment
to excellence.You will report directly to our Field Service Manager and you'll work out
of either our Richmond, VA, Baltimore, MD or Herndon, VA locations on a hybrid work schedule.
KEY RESPONSIBILITIES

• Daily Interactions directly
  with technicians to coordinate vehicle requirements, phones, uniforms and
  training material
• Assist
  Field Service Supervisor with coordination of requirements needed for Billing
  based on customer requirements - maintain info in centralized system for the
  branch(es).
• Order
  supplies, tool, equipment for the technicians and others as needed
• Be
  familiar with Health and Safety procedures, and coordinate safety and mandatory
  training for technicians under direction from leadership
• Handle
  all aspects of answering the phone: clients, suppliers, technicians, while
  multi-tasking with other duties and responsibilities
• Look
  after new employee onboarding and offboarding - including ensuring completion
  of the required checklists for activities such as ordering pcards, access
  cards, business cards etc.
• Collect
  business owned equipment and resources from exiting employees and ensure items
  are properly routed
• Coordinate
  activities required for fleet management - including ensuring employee
  reporting, disposition of vehicles, and understanding requirements for
  requisitions and returns
• Work with
  central team to ensure business licenses and documentation are maintained
• Assist
  customers with processing of purchase orders, invoice disputes, surveys, and
  use of online portals
• Required
  to work daily within online systems such as SMS, Titan, Sharepoint and the SAP
  environment
• Weekly
  Payroll - review technician timecards, address missing time and Overtime as
  well as address system issues. (SMS, SAP, PeopleSoft and eCharge.
• Processing
  labor and/or material TRAPs
• Vendor
  set-up (Direct) - note this should go away soon with the automation of Vendor
  set-up by Sourcing
  • Manage Status 90 Vendor Invoices
    weekly - -BENEFITS OF WORKING FOR HONEYWELL
    • Medical, Vision, Dental, Mental Health Benefits
    • Paid Vacation
    • 401k Plan/Retirement Benefits (as per regional policy)
    • Career Growth Opportunities
    • Professional Development ProgramsYOU MUST HAVE
      • Minimum of 2 years of experience in a
        coordination or administrative role, preferably in a technical or
        service-oriented industry
      • Strong organizational and multitasking skills, with the ability to
        prioritize and manage multiple tasks simultaneously
      • Excellent attention to detail, ensuring accuracy in scheduling and
        record-keeping
      • Proficiency in Microsoft Office Suite, including Excel, Word, and
        OutlookWE VALUE
        • Associate's
          degree in Business Administration or a related field, or equivalent work
          experience
        • Experience in the building automation industry or a similar technical
          field
        • Customer-focused mindset, with a passion for delivering exceptional
          service
        • Strong communication and interpersonal skills, with the ability to
          effectively collaborate with internal teams and external customers
          -
          Additional Information
          • JOB ID: HRD228905
          • Category: Business Management
          • Location: 3951 Westerre Pkwy Ste 350,Richmond,Virginia,23233,United States
          • Nonexempt
          • Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Keywords: Honeywell, Harrisonburg , Field Service Coordinator, IT / Software / Systems , Richmond, Virginia